I am the head of the section responsible for foreign exchange documentation for corporate clients in Mumbai. It’s our job to make sure that the trade confirmation process operates smoothly for clients. The work that we do also helps the business to manage its underlying risk exposure.
As one of the links in an end to end process, we interact with many different departments within the bank. We are in regular contact with the traders in the front office, and the legal, risk and compliance functions. The biggest challenge is to balance the needs and expectations of the business on the one side and the clients on the other.
In addition, I am responsible for projects to improve our process flows for documentation and client relationship management. We are always trying to improve. It’s a constant process. Whenever a target is achieved, the next challenge is to maintain that level of performance. We aim to have all documentation processed with no items outstanding inside 30 days.
I manage a team of 10 people. Being a team leader creates competing priorities. Operationally I have to be alert to what’s happening at any moment. But as a line manager I also have to think beyond process flows to keep building our team spirit and planning the professional growth of my team members.