Following the financial crisis, the public has taken a skeptical view of the relationship between banks and their clients and especially client advisory services. Many people criticize business practices that seemingly focus exclusively on sales targets and products that are virtually incomprehensible. We are making every effort to strengthen our clients’ trust and improve their level of satisfaction.

To systematically ensure client satisfaction, it has become an important management parameter for the assessment of the performance of our client advisors. That is underpinned by a code of values and principles, and we expect and verify compliance to that code. In this respect, transparency and a high quality of advisory service for our clients are crucial. Existing regulations relating to consumer protection are self-evident minimum requirements that we even exceed in the interest of our clients. And we are aiming to achieve a better balance between the interests of our clients and the requirements of the Bank’s shareholders.