Deutsche Bank announced the winners of its 2012 Global Technology Strategic Vendor Partner Awards, which recognise outstanding contributions from key technology vendor partners. These awards are a key pillar of the Strategic Vendor Partner Programme launched by the Bank's Global Technology (GT) division in January 2012.
The programme is initially focused on a group of 15 top tier technology vendor partners with whom GT has deep and broad relationships and who are seen as key contributors delivering service excellence, innovation and value to the Bank. The awards programme is aimed at defining benchmark behaviours and quality of delivery.
The following 2012 winners in the five award categories have been decided by a panel of senior technology and sourcing managers of Deutsche Bank. We sincerely congratulate the winners and look forward to our continued partnership.
In recognition of the vendor partner who has best demonstrated an ongoing commitment to nurture and develop their relationship with Deutsche Bank.
Of the nominations received, Luxoft best demonstrated the relationship facets vital to a successful, mutually advantageous partnership. The company provided the clearest vision of how these elements can be tuned to optimize outcomes. Luxoft's excellence in this field is characterised through the development of aligned goals, establishment of working coalitions at all levels and the institution of structures to drive a joint commitment and consistency to the delivery of joint goals.
Service Excellence - IBM for demonstrating the ability to meet ever exacting service demands whilst remaining competitive
This award recognises the vendor partner who best demonstrated service excellence through demonstrable, proactive management of all business areas, functional resources and activities to ensure the delivered service is in advance of that contracted or expected.
IBM has continued to outperform existing Service Level Agreements (SLA's) and further improved the quality of its service delivery. In 2012, IBM achieved outstanding SLA satisfaction and change success rates, plus continued to drive increased stability of the Bank's systems.
This has been achieved by understanding the Bank's imperatives, improving operational processes, identifying problems quickly and systematically, establishing valid and reliable service performance measures and measuring customer satisfaction, as well as other performance outcomes.
The award recognises the vendor partner who has enabled game-changing solutions which create new or better value and solve material business issues.
Deutsche Bank aspires to be the leading client-centric global universal bank and today's business environment demands ongoing innovation to stay ahead of its competition. The Banks' ability to innovate and to create new or better value relies upon the thought leadership of GT's strategic vendor partners and their ability to bring this to bear.
What distinguished GFT's application was their ability to evidence a commoditized approach enabling an agile and recursive innovation methodology. Their approach also demonstrated a high degree of pragmatism and knowledge management. It achieved this through the extension of current technology to create incremental value and ensure developments are market ready in shortened timescales.
This award recognises the vendor partner who by collaborating hand in hand with Deutsche Bank evidenced both creativity and application of best practice. Infosys clearly demonstrated a mindset to teamwork reconfiguring existing value chains delivering incremental benefit.
The programme was initiated with the objective of reducing IT complexity while increasing operations and IT agility, reducing total cost of ownership and organizational 'drag'. Through extensive work together, Deutsche Bank and Infosys established an adaptive decommissioning 'factory' which enabled navigation through the complex process often associated with app decommissioning, thereby creating a number of consolidation opportunities.
Platform rationalisation is a key GT imperative going forward. Efforts and delivery by Infosys in this area have established a foundation for further success and provides a clear example of how collaboration with our strategic partners delivers solutions for material issues.
In addition to the four nomination categories, the Bank recognises outstanding contribution for a project which is for Deutsche Bank's Retail business. The two partners SAP and CSC have best demonstrated behaviours and relationship approaches in furtherance of GT's business imperatives in a way that exceeds normal expectations.
The joint award to SAP and CSC reflects the significant role both organisations have played in enabling GT Retail to reach the first major milestones in a multi-year programme to fundamentally reshape the IT and processing landscape for the Bank's Private and Business Clients division. Over the coming years this platform will be an integral and crucial part of GT Retail's Operational Excellence transformation agenda.
This award acknowledges CSC's supreme efforts and exemplary service delivery around the data migration in support of this project leveraging their "migration factory". For SAP, this award acknowledges the fact that they did not only evidence exemplary levels of service delivery and relationship excellence but also brought to bear a high degree of thought leadership and innovation to the engagement.
The new platform which reduces complexity, as well as provides operational scalability and improved time-to-market, is testament to the work of these two strategic partners.