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Complaints Department Deutsche Bank Mutui S.p.A.

How and where to send your complaints

Who can contact our Department

All clients who, in relation to accounts held with our bank, intend to submit complaints regarding the methods which Deutsche Bank Mutui used to manage and provide its products or services.

How to submit complaints

Client complaints must be submitted in written form.

Deutsche Bank Mutui's reply

Deutsche Bank Mutui shall provide a written reply within the terms provided by law.

For more information

Clients can visit the following websites:
- Arbitro Bancario
- Conciliatore Bancario

Deutsche Bank Mutui complaints report 2012
To download the report click here (the document is available in Italian only)
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Last Update: February 20, 2013
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