• Strengthening consequence management

Deutsche Bank aims for the highest standards of delivery, behavior and conduct. Every employee has a responsibility to do the right thing and guidance is provided through the bank’s Code of Conduct. In the vast majority of circumstances, our employees act with integrity and exhibit the right behaviors. However, on occasion conduct can fall below our standards. The bank deploys a number of internal controls and processes to detect if something is not quite right and where there is cause for concern it will follow up with an investigation.

Employee complaints are handled in accordance with local laws. The numbers below reflect employee complaints closed in calendar years 2019, 2020 and 2021, mainly pertaining to workplace conduct and operational processes.

Complaints closed

Numbers 73 116 208
Percentage of total employees 0.2% 0.2% 0.4%

Note: This table does not include Poland, Germany and Postbank in Luxemburg and Italy due to no local formal employee complaints process and data protection requirements

Depending on the circumstances, whether resulting from a complaint or other means, it may be necessary to take disciplinary action. The bank strives to make disciplinary decisions in a consistent and transparent way. Every employee should feel they are treated fairly. We see strong links between how the bank reinforces the expected behavior of its employees, how compensation is determined to account for risk and behavior, and disciplinary action for employees who fall short of the bank’s expectations about conduct. Disciplinary actions for employees can range from verbal and written warnings to dismissals.

The numbers below reflect disciplinary actions closed in calendar years 2019, 2020 and 2021.

Internal Disciplinary Actions

20212020 2019
Number 449 518 681
Percentage of total employees 0.6% 0.7% 0.9%

Note: This table does not include Poland and Postbank