• How trust in senior leadership strengthens a culture of sustainable performance

Moving the Bank further to a sustainable performance culture

Successfully fostering a Sustainable Performance Culture relies upon building trust in the organization. The level of trust depends on an employee’s experience of consistency (managing performance) and transparency (engagement).

Clarity, transparency, leading by example and involving people in the transformation all contribute to further fostering trust where open dialog is possible, good performance is recognized, poor performance is addressed and mistakes are allowed as we continually learn from them.


When people are able to connect the Bank’s purpose to what they do and experience Deutsche Bank as a psychologically safe environment (trust), people can take accountability (i.e. know what is expected of them), collaborate towards a shared goal and execute by successfully translating their plans into action with positive results.

In 2021, we will enable employees to link individual priorities and achievements to the strategic goals of the Bank in the Total Performance system. This will increase the transparency of how our people contribute to the goals of the Bank, and reinforce that their contribution really matters.

Trust in senior leadership matters

To continuously reinforce Commitment and Enablement improvements, we continue to work on identifying key factors from the Spotlight People Surveys in 2019 and 2020.

To make our progress sustainable, we have focused on key factors that are relevant across the Bank, rather than working on different topics within individual business areas. In order to strengthen this Bank-wide approach, Management Board members have each commented on one key factor in a short video session, sharing their own views and practices, reinforcing a consistent tone from the top. This initiative is ongoing.

Building trust in Senior Management was one of the eight focus topics that were identified based on the Spotlight People Survey 2020 feedback. We have strengthened trust in leadership, through proactive and regular communication from the top of the organization. The Spotlight People Survey Results 2020 show that trust in Leadership increased 14 percentage points to 73% favorable answers.

Click here to learn more about the leadership approach at Deutsche Bank.

Leadership Trust

73% favourable (+14 per­cent­age points)

(Spotlight People Survey 2020)