Management of reputational risks: Strengthening trust in the Bank
Stringent regulatory requirements and more demanding expectations from investors and other interest groups increase the risks to the Bank’s reputation. Our Reputational Risk Management program policy sets out the processes for the internal management of reputational risks.
Deutsche Bank introduced a group-wide program for managing reputational risks in 2005. The program provides guidelines on the identification, escalation and resolution of reputational risks that might arise from the business activities of the Bank. The program is continually revised.
Protecting the reputation of the Bank is the duty of every employee as a matter of principle. From the organizational perspective, our business divisions bear the main responsibility for dealing with reputational risks. They are supported by control teams from our Legal, Compliance and Group Sustainability departments. Participation of Group Sustainability ensures that environmental, social and governance risks (ESG) are taken into account.
Every month, Deutsche Bank´s senior management receives a report profiling of the reputational risks that the Bank is dealing with. The report highlights the main sources and drivers of reputational risks and analyzes coverage in the media. In addition, a quarterly report detailing issues involving increased reputational risks is sent to the business divisions and the Group Reputational Risk Committee (GRRC), our highest-level decision-making body for reputational risks. The GRRC includes two members of the Executive Management Board; it reports directly to the Risk Executive Committee, the uppermost risk committee of Deutsche Bank. The GRRC gives a final assessment of whether and under what conditions products are introduced, client relationships are initiated, or transactions are executed.
Strict guidelines for loans
Our credit guidelines constitute an important element of our management of reputational risks. They apply not only to financial risks but also include clear requirements on issues such as arms, pornography, betting and gambling, environmental protection and embargoes. Business transactions that involve one or several of these aspects require a special evaluation by senior management. Every year the Group Reputational Risk Committee and the Group Credit Policy Committee review the credit guidelines and consider whether they remain in line with the relevant standards of the Bank.