Sabrina Krause loves being busy. In her job as a property lawyer at Wöhlermann, Lorenz & Partner, she is out of the office much of the time. Her working day is rarely from 9.00am to 5.00pm. And when she’s not at work, Sabrina wants to spend as much time as she can with her family. A daughter aged three-and a-half keeps her on her toes. “She’s like a whirlwind,” says Sabrina.
Digital banking is a great help to people like Sabrina who are always on the go. Professionally and personally, Sabrina wants to keep track of finances. She can access all of her accounts through the Deutsche Bank app.
At work, Sabrina uses the app to see if payments that she is expecting have been received. “That can affect what happens in court,” she explains. The app includes a financial planning tool which Sabrina uses to monitor her personal spending. That helps her track whether she needs to cut back, and if she has enough left over at the end of the month to save – or spend. “It’s such a help to have this at my fingertips. I can’t imagine it any other way,” she says.
Fabio Ognibene describes the impacts of digitalisation for the bank’s customers and his colleagues
Sabrina was introduced to digital banking by her adviser at Deutsche Bank. Fabio Ognibene advises customers on all of the digital solutions the bank provides.
We use technology to make day-to-day matters easier to manageFabio Ognibene, Deutsche Bank
Technology is bringing new dimensions to this relationship between customer and adviser. Sabrina and Fabio can keep in touch digitally. But as Fabio explains, the bank’s technology is designed to enhance and not replace personal contact with customers: “Customers still come to a branch to talk about personal financial issues,” he says.