At Deutsche Bank we recognise the importance of personal information entrusted to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by our clients and our website visitors. Please find below select security measures we established to protect your privacy.
Why does Deutsche Bank collect personal information?
We collect, process, and use personal information on our websites in order to offer you even better products and services, best adapt our business processes to our clients’ needs, and steer you to the most suitable product information and online banking applications.
Show content of How is information collected and how long is it retained?
Information collected on our website will only be retained for as long as necessary to fulfil the purpose for which it was collected. If you wish to access or correct any information Deutsche Bank AG holds about you, you may have your data deleted, blocked or corrected (as long as compliant with applicable law). You have the right to access the personal information we hold about you; this service is free of charge.
Show content of What information is collected and how is it used?
This information is collected using pseudonymised tracking and is then forwarded to us:
Tracking information includes details of the originating page that you used to access the Deutsche Bank website including the search requests you may have made when using a search engine. Details of the Deutsche Bank websites you visited and which search terms you may have used on the website are also collected, as well as additional information about website errors, website scrolling and the volume of data transferred between your browser and the web server.
Length of stay
We record the duration of your visit by processing when your visit started and came to an end as well as the network activity time, pop-up display time and the time that any errors occurred.
Your pseudonymised IDs (uniquely identifiable number combinations) are stored In order to identify you as a repeat visitor to our website.
Besides temporary session IDs, with which your visit can be assigned via several subpages, your session information also includes the duration of the session.
Campaign information comprises the advertising media you have clicked on, where it is located and which marketing campaign it belongs to.
The information collected includes the time taken for images and the whole website to load, as well as the time at which the website was loaded completely and the time spent on the website.
Where available, we collect information about the postcode, town, country, longitude, latitude and time zone of your visit.
We use the information collected on our websites to compile user profiles using pseudonyms. These pseudonymised user profiles do not allow any of your personal details to be identified. You can opt out of your information being collected by using the “Analytics & Re-Marketing Opt-out” link further down this page. Without your explicit consent this tracking information will not be combined with your personal information.
Show content of How is information retained, protected, and used?
Information input collected through this website will be transferred to the responsible Deutsche Bank AG division. Banking secrecy as well as confidentiality are maintained. Data will not be transferred to third parties, unless necessary to answer your queries (i.e. leaflets dispatched by vendors). Your information is used to exclusively fulfil the purpose for which it is collected, relating to the website through which it is collected.
Websites through which we collect your information are usually encoded using the encryption module of your browser. These sites are certified by renowned institutions for international encryption technique, analogous to Deutsche Bank’s Internet Banking. Moreover, Deutsche Bank AG put in place additional and comprehensive state-of-the-art security measures when both accounts and custody accounts are accessed via the Internet. Firewalls prevent unauthorized access.
Diverse encryption and identification layers protect customer information from intrusion or disclosure to third parties during data transfer. Furthermore, Deutsche Bank AG internally uses sophisticated encoding methods in order to prevent de-coding by unauthorised persons. Moreover, an electronic identifier is generated during data transfer to safeguard your information.
Show content of Data privacy notices and EU General Data Protection Regulation
In addition to this website-specific privacy notice, further data privacy information, as required by the EU General Data Protection Regulation under A. X. in German and English.
Show content of Data privacy notes on social plugins
Our website uses social plugins (“plugins”) from the social networking sites Twitter, Facebook, LinkedIn and XING. If you access a Deutsche Bank website using such a plugin, your browser will contact the server of the underlying social networking site, load the visual presentation of the plugin, and present it to you.
While this is happening, the social networking site receives information concerning your visit to our website, as well as further data such as your IP address. In order to ensure an appropriate level of data privacy in connection with our internet presence, we have deactivated the respective plugins with a button and placed a short data privacy note that can be consulted before a plugin is activated.
Our website also contains links to the social networking sites like Facebook, Flickr, Instagram, LinkedIn, Twitter, XING or YouTube. We have no influence on the data that social networking sites collect via an active plugin or via a link. For more information, please consult the relevant data privacy notice:
Show content of Cookies
In view of the importance of data privacy, and our obligations of transparency, we provide information below about cookies, how we use them on our website.
What are cookies?
When trying to understand cookies, it can help to know following terminology:
- Cookies installed on your device by the organization running the website you are visiting are known as “first party” cookies.
- Cookies installed on your device via the website you are visiting by another organization are termed “third party” cookies. An example is a cookie set by a specialist website analytics company that provides the website owner with data on the numbers of people visiting its website (Cookies for range and usage analysis).
- So-called “persistent cookies” remain on your device even after you close your internet browser. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your login details, you will not need to enter those details each time you visit that website (Functional and preference cookies).
- Session cookies, by contrast, are temporary and are typically used to enable the website to operate, e.g. by permitting a user to move from page to page without having to log in again. Once you close your browser, all session cookies are deleted (Technically necessary cookies).
- Flash cookies are installed by websites that contain media (e.g. video clips). Adobe Flash software is required for this. This allows content to be downloaded more quickly and information to be stored, for example that the content has been accessed from your device (Functional and preference cookies).
What cookies do we use?
The following technically necessary cookies are used.
Purpose of use
|wt3_eid||Fraud detection||Technically necessary||6 months||Persistent||Webtrekk GmbH|
|wt3_sid||Session management||Technically necessary||
|Session cookie||Webtrekk GmbH|
|wt_rla||Bot detection and website security||Technically necessary||Session||Session cookie||Webtrekk GmbH|
How to control cookies
Some cookies allow you to take full advantage of the functionality of our website. In order to offer certain functionalities, certain technically necessary cookies can be used to display these functionalities correctly.
You can set your web browser to disable cookies. Please note that most browsers offer different ways to protect your privacy. If you do not activate or deactivate certain cookies via the browser settings, it is possible that certain functionalities will not be available to you as expected. For example, you can allow first-party cookies, but block third-party cookies, or receive a notification each time a website wants to install a cookie.
Please note that if you disable cookies in this way, you will not be able to set new cookies. However, it will not prevent previously set cookies from continuing to work on your device until you clear all cookies in your browser settings. Instructions for managing cookies on your browser can usually be found under the browser's help function or in the operating instructions for your smartphone.
If you feel that the above is not sufficient or if you have any queries as regards the collection, processing or use of your information we are looking forward to hearing from you. We will make every effort to reply as soon as possible and take into consideration any suggestions from your end.
For inquiries about the personal data of yours that we hold, please use the following German language form (PDF) or contact us at firstname.lastname@example.org.